Refund policy
We will always do our best to help you keep your pride and joy on the road!
At BLUE DOG 4X4, we genuinely want to make sure our customers are happy with their purchase and will offer a full refund on any product(s) classified with a major problem.
Our definition of a major problem(s) is as follows;
- Product is unsafe.
- Product is very different from the description or sample.
- Product has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand.
- Product can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time.
However, we will not offer repair(s), replacement(s), refund(s) or cancellation(s) under the following condition(s);
- Customer has changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it.
- The problem with the product was caused by the consumer misusing it.
Our Repair, Replace, Refund & Cancel policy is alignment with ACCC consumer guidelines that can be found at: www.accc.gov.au